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Engati Live Chat updates | Powerful new features

Engati Live Chat updates | Powerful new features

Submitted by • about 2 days ago

www.engati.com - We’re all about progress. In fact, launching new features to improve your customer experience is one of the things that excites us to our core. Because of this, within just two months of launching Engati Live Chat, we already have a ...

Engati Live Chat updates | Powerful new features

Engati Live Chat updates | Powerful new features

Submitted by • about 1 week ago

www.engati.com - We’re all about progress. In fact, launching new features to improve your customer experience is one of the things that excites us to our core. Because of this, within just two months of launching Engati Live Chat, we already have a ...

How to Add Live Chat to Your Website in Just 7 Minutes

How to Add Live Chat to Your Website in Just 7 Minutes

Submitted by • about 2 weeks ago

www.engati.com - We know what you’re thinking- “Adding such a powerful tool, like Engati Live Chat, to our website must be a challenge. It’ll take so much time to accomplish.” Well, that’s where you’re wrong. Actually, adding Live Chat to your ...

How Live Chat can help increase customer retention

How Live Chat can help increase customer retention

Submitted by • October 27, 2020

www.engati.com - Increasing customer retention with Engati Live Chat 1.Personalization is key 2.Advanced routing 3.Live chat 4.Accessibility and cross channel support 5.Smart responses 6.Embracing automation There are many methods and tools to explore, so you have to explore what, not works for you, but what leaves your customers in ...

7 ways to increase conversions with live chat

7 ways to increase conversions with live chat

Submitted by • October 20, 2020

www.engati.com - You read that right. Live chat is not merely limited to customer service. Its powers extend to sales too. In fact, it's so powerful, that studies have shown chatters spending 60% more than non-chatters. And that’s not just for B2C ...

Live chat support: The complete guide

Live chat support: The complete guide

Submitted by • October 15, 2020

www.engati.com - What is Live Chat? In a nutshell, it’s the future (and the present) of customer service. It’s a way of communicating with your customers in real-time and answering all their questions without a delay. And the best part? Your customers don’t ...

Introducing Engati Live Chat

Introducing Engati Live Chat

Submitted by • October 5, 2020

www.engati.com - It is touted that customer experience is a key differentiator along with the traditional 4Ps of marketing that influence a buying decision. At Engati, with our experience of chatbots in the customer experience domain, we have a vision to help businesses ...

Customer experience innovation with the one-way and two-way door rule

Customer experience innovation with the one-way and two-way door rule

Submitted by • September 1, 2020

www.engati.com - Reinventing yourself for the sake of your customers can be scary. In fact, companies often decide against testing and implementing great ideas, because of the potentially negative consequences. They let their operational fears – “It won’t work’, “Customers will take ...

A Quick Guide on How to Survive and Communicate during a Global Crisis

A Quick Guide on How to Survive and Communicate during a Global Crisis

Submitted by • August 3, 2020

www.engati.com - We already know that most businesses, big or small, are directly or indirectly affected by the Coronavirus COVID-19 pandemic. Granted, a few industries (travel, tourism, relocation, hospitality, HoReCa, and aviation come to mind) have been hit the hardest. But this doesn’t ...

Hiring in the Age of AI

Hiring in the Age of AI

Submitted by • July 31, 2020

www.engati.com - AI and human intelligence, working together to transform the dynamics of the job industry. AI is not here to steal jobs; it will allow people to work more on creative tasks. AI will help companies and leaders assess the best ...