If you have a very small clientele, you might be able to survive by manually responding to each message. But as your business grows, that will become harder.
However, even if you have a limited customer base, there is still one major problem with manually answering every question – a lack of speed.
Your customers will have to wait for you to get around to answering their questions. This means that more often than not, they won’t get an answer when they want it. That’s never a good idea.
If you’re into eCommerce or retail, that puts you in a more challenging position. 53% of online shoppers abandon their carts for lack of instant answers.
So, if you’re interested in having satisfied customers and protecting your carts from abandonment, you should create a WhatsApp chatbot.